Terms of Use

These Terms of Use ("Terms") govern your access to and use of the websites (including desync.ai and catholic-os.desync.ai), the Desync app (including Lead Gen and CRM), Catholic OS, Observatory, datasets, API and MCP services, research, consulting, and related support (the "Services") provided by Desync AI, Inc. ("Desync," "we," "us").

By creating an account, making a purchase, or using the Services, you agree to these Terms. If you accept these Terms for an organization, you confirm that you have authority to bind it, and "you" means that organization. If you do not agree, do not use the Services.

• "Customer Content" means information that you or your users provide to the Services through uploads, connected systems such as HubSpot, prompts, instructions, or projects, together with the customer-specific results we produce from it.
• "Datasets" means the datasets Desync compiles from publicly accessible sources and makes available through the Services.
• "Dataset Export" means downloading any dataset file, or using a bulk export feature to retrieve dataset records. Viewing and searching data on screen is not a Dataset Export.
• "Deliverables" means custom reports and other outputs we create for you under a research or consulting project.
• "Order" means the plan, checkout page, order form, or invoice that states what you purchased, its price, and its term.

If you have a signed agreement or statement of work with Desync, it controls over these Terms where they conflict, for the services it covers. Otherwise, your Order and these Terms apply, and your Order controls if they conflict. Our Privacy Policy explains how we handle personal information.

The Services are for adults acting for business or professional purposes. You must give accurate account information, keep login credentials, API keys, and integration tokens secure, and allow access only to people you authorize. You are responsible for activity under your account and for your users' compliance with these Terms. Tell us promptly at [email protected] if you suspect unauthorized access.

Subject to these Terms and your Order, we grant you a limited, non-exclusive, non-transferable right to use the Services for your organization's internal business purposes during your subscription or Order term. Limits on seats, usage, exports, and API or MCP access are stated in your Order or plan. We may update and improve the Services over time.

When you purchase access to a Dataset, you may use the data for your internal business purposes and share it with your employees and contractors who work for you and are bound by restrictions at least as protective as these Terms. Unless your Order expressly allows it, you may not:

• resell, sublicense, publicly republish, or distribute a Dataset or any substantial part of it;
• use a Dataset to build or improve a competing dataset or data product; or
• remove source references or notices from the data.

Your Order states whether you may keep using exported data after your subscription or Order ends. A software subscription does not by itself grant a perpetual license to any Dataset. Public source materials keep their original ownership, and Desync does not claim ownership of underlying public facts.

If we tell you that a record has been corrected or removed, for example because the person asked us to remove it, you will update or delete your copies of that record within a reasonable time.

Keep your API keys and MCP credentials confidential and do not share them outside your organization. You must stay within the rate limits and usage limits that apply to your plan and must not try to get around them. We may throttle or suspend API or MCP access that threatens the stability or security of the Services or exceeds your plan.

You keep all rights in Customer Content. You allow Desync to access and process Customer Content only as needed to provide and support the Services, keep them secure, and comply with law. You are responsible for having the rights and permissions needed to provide Customer Content to us and to connect third-party systems.

Desync does not add Customer Content to its Datasets, does not sell it, and does not make it available to other customers.

Personal information in Customer Content. When Customer Content includes personal information, Desync processes it on your behalf as your service provider. Desync will:

• process it only to provide the Services to you and as you instruct;
• not sell or share it, or use, keep, or disclose it for any other purpose or outside our business relationship with you;
• not combine it with our Datasets or with personal information from other sources, except as applicable law permits a service provider to do;
• comply with applicable privacy laws and tell you if we can no longer meet these obligations; and
• allow you to take reasonable steps to stop and fix any unauthorized use.

If you need a data processing agreement, including for personal data subject to the GDPR, contact [email protected].

Deletion. When your account is closed, or when you send us a verified deletion request, we delete the affected Customer Content from our active systems within 30 days, as described in our Privacy Policy. Export anything you want to keep before you close your account.

If you connect a third-party service such as HubSpot, you authorize us to exchange information with it as needed to provide the Services. Your use of that service is governed by your agreement with its provider, and we are not responsible for it. Disconnecting an integration stops future access but does not by itself delete information already imported; to delete it, contact us or close your account.

Our data comes from public sources, automated matching, and AI-assisted analysis, any of which may be incomplete, outdated, or wrong. AI-generated results, such as summaries and matches, are not verified sources. Check important facts before you rely on them, especially before making decisions about people. Desync does not guarantee any business result, such as responses to outreach, sales, or funding.

Unless a signed statement of work says otherwise, Desync keeps its pre-existing tools, methods, code, templates, and Datasets. Once you have paid in full, you receive a perpetual, non-exclusive license to use the Deliverables for your internal business purposes. This does not give you the right to resell any underlying Dataset.

You must use the Services lawfully and within your license. You must not:

• use the Services or our data to harass, stalk, threaten, defraud, or unlawfully discriminate against anyone, or for unlawful surveillance;
• use our data to decide anyone's eligibility for credit, insurance, employment, housing, or any other purpose covered by the Fair Credit Reporting Act; Desync does not provide consumer reports;
• treat a person's connection to an organization as proof of their personal beliefs;
• upload information about children or about an individual's health;
• contact people without meeting the notice, consent, and opt-out rules that apply to your outreach, such as rules on commercial email, calls, and text messages; having a person's contact details is not permission to contact them;
• access the Services by unauthorized means, get around access controls or limits, or interfere with the Services or other customers;
• copy, scrape, or reverse engineer the Services, except as the law expressly allows; or
• use the Services in violation of applicable export control or sanctions laws.

Prices, billing frequency, taxes, and included usage are shown before you buy or in your Order. If you choose a recurring subscription, it renews automatically at the price and interval shown at checkout until you cancel. You authorize us and our payment processor, Stripe, to charge your payment method for each renewal. We will notify you before a price change takes effect, and price changes apply only to future billing periods. Fees do not include taxes, which you are responsible for, other than taxes on Desync's income.

You can cancel a recurring subscription at any time by emailing [email protected] from your billing email address, or through your account's billing settings where that option is available. Cancellation stops future renewals. You keep access until the end of the period you have already paid for, unless you receive a refund that ends that access.

You do not need to request or receive a refund to cancel. Canceling does not close your account or delete Customer Content; to do either, email [email protected].

14-day refund on your first software subscription payment. You can request a full refund within 14 calendar days after your first payment for a Desync software subscription, as long as no Dataset Export has been made on that subscription during that time. This refund is available once per customer and does not cover separate Dataset purchases or research and consulting work.

Later subscription payments. Renewal payments, and unused parts of a paid period, are not refundable unless the law requires a refund, we have expressly agreed to one, or the billing-error terms below apply. You may still ask for an exception, and we will review it.

Dataset purchases. If you cancel a one-time Dataset order before delivery or access, we will refund it in full. After delivery or access, we do not give refunds because you changed your mind. If we fail to deliver, or the Dataset materially fails to match the agreed specification, contact us and we will correct it, replace it, or give an appropriate refund. Ordinary changes in public source information after delivery are not, by themselves, a failure to meet the specification.

Research and consulting. Unless your signed statement of work says otherwise, you can cancel a research or consulting project by written notice. You pay for work already completed and for costs you approved that cannot reasonably be canceled. We stop further avoidable work and refund any prepaid amount above those charges, and we will explain the calculation if you ask.

Billing errors and your other rights. If you are charged twice, charged without authorization, or do not receive what you paid for, contact us and we will investigate and fix it. Nothing in these Terms limits your rights under applicable law or with your card issuer or payment provider.

How to request a refund. Email [email protected] with your billing email address, your invoice or order number (or the approximate date and amount of the charge), what you purchased, and the reason for your request. Do not send full card numbers, passwords, or bank details. Approved refunds are returned to the original payment method. If a refund is approved, access or licenses connected to the refunded purchase may end; your other purchases are not affected.

We may suspend or end your access to the Services if you materially breach these Terms, fail to pay, use the Services unlawfully, or create a security risk. Where practical, we will give you notice and a chance to fix the problem first. You may stop using the Services and close your account at any time.

If we permanently discontinue a prepaid Service for reasons unrelated to your breach, we will refund the unused prepaid portion. When your access ends, your right to use the Services ends, and Customer Content is handled as described in Section 7 and our Privacy Policy.

Each party will use the other's non-public business information that it receives through the Services only to perform under these Terms, and will protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is lawfully received from someone else. A party may disclose confidential information when the law requires, after giving notice where allowed.

If you send us suggestions or feedback about the Services, we may use them without any obligation to you.

Except as expressly stated in a signed agreement, the Services, Datasets, and Deliverables are provided "as is" and "as available." To the extent allowed by law, Desync disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

To the extent allowed by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business opportunities, arising from these Terms or the Services, even if it was told they were possible.

Each party's total liability arising from these Terms or the Services is limited to the greater of US $1,000 or the fees paid or payable for the affected Services in the 12 months before the event that gave rise to the claim. These limits do not apply to your payment obligations, refunds we have agreed to give, your obligations under Section 20, a party's fraud or willful misconduct, or liability that cannot be limited by law.

You will defend and indemnify Desync and its officers and employees against third-party claims, and the resulting losses and reasonable costs, arising from your Customer Content, your outreach to people using data from the Services, or your use of the Services in breach of Section 11 or applicable law.

Delaware law governs these Terms, without regard to its conflict-of-laws rules, except where mandatory law requires otherwise. Disputes will be brought in the state or federal courts located in Delaware, and both parties consent to their jurisdiction, unless mandatory law gives you the right to another forum. These Terms do not require arbitration and do not waive class proceedings.

We may update these Terms for future use. We will give notice of material changes, for example by email or in the Services, before they take effect. Changes do not apply retroactively to a period you have already paid for unless you agree or the law allows it. If you continue to use the Services after changes take effect, you accept the updated Terms.

We may send you notices by email to the address on your account or through the Services. Send legal notices to Desync by email to [email protected] and by mail to the address below.

These Terms, together with your Order and any signed agreement, are the entire agreement between you and Desync about the Services. You may not assign these Terms without our written consent, except to a successor to your business; we may assign them to an affiliate or a successor to our business. If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is responsible for delays caused by events beyond its reasonable control. The parties are independent contractors, and these Terms create no third-party beneficiaries. Sections 5, 7, 9, 10, and 16 through 24 survive termination.

Email: [email protected]

Mail: Desync AI, Inc., 2412 18th Avenue North, #B, Nashville, TN 37208